Privacy Policy

Mens Health Down Under – Wagga Wagga is committed to protecting your privacy and handling your personal and health information responsibly.

When you access our services, we may collect personal information such as your name, contact details, and relevant health information in order to provide safe and effective care. This information helps us understand your health needs, develop treatment plans, communicate with you about appointments, and coordinate care with other health professionals when appropriate.

Your information is stored securely using trusted healthcare software systems and is only accessed by authorised personnel involved in your care. In some cases, information may be shared with other healthcare providers involved in your treatment, but only when necessary and in accordance with privacy laws.

We may also use secure digital tools, including clinical documentation software, to assist with record keeping. All clinical information remains under the control of the treating clinician and is handled in accordance with Australian privacy standards.

You have the right to request access to your personal information and to request corrections if information is inaccurate.

For more detailed information about how your information is collected, stored and protected, please read our Full Privacy Policy below.

Mens Health Down Under – Wagga Wagga ("we", "us", "our") is committed to protecting your privacy and handling your personal information with care, respect and transparency.

We comply with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how health service providers collect, use, store and disclose personal and sensitive health information.

This Privacy Policy explains how we manage personal information when you access our healthcare services, communicate with our clinic, or use our website.

1. Personal Information We Collect

To provide safe and effective healthcare services, we collect personal and sensitive health information including:

Personal Details
- Full name
- Date of birth
- Phone number
- Email address
- Residential address
- Emergency contact details
Health Information (Sensitive Information)
Health information is classified as sensitive information under Australian privacy law. We may collect:
- Medical history
- Current and past health conditions
- Medications and allergies
- Diagnostic test results
- Treatment plans and clinical recommendations
- Consultation notes
Administrative Information
- Appointment records
- Billing and payment information
- Referral details
Website Usage Information
When you visit our website we may collect limited technical information such as:
- IP address
- Browser type
- Pages viewed
- Date and time of visits
This information helps maintain website security and functionality.

2. How We Collect Information

Information is collected directly from you when you:

Book or attend an appointment
Complete patient forms
Communicate via phone, email or website
Provide updates regarding your health
With your consent, we may also receive information from:
- General practitioners
- Specialists
- Allied health professionals
- Hospitals or healthcare providers

3. Purpose of Collecting Information

We collect personal information to:

Provide healthcare services
Assess and manage your health needs
Develop treatment plans
Communicate about appointments and follow-up care
Coordinate care with other healthcare professionals
Maintain accurate clinical records
Process payments and manage clinic administration
Comply with legal and regulatory obligations

Your information is used only for purposes related to your care or the operation of the clinic unless you provide additional consent or disclosure is required by law.

4. Practice Management Software

We use secure cloud-based practice management software including Cliniko to manage appointments, clinical records, patient communication and billing.

These systems employ industry-standard security measures including:

encrypted data storage
secure access controls
restricted user permissions

Information stored in these systems is handled in accordance with Australian privacy standards and healthcare record retention laws.

Information about the privacy and security practices of our software providers is available upon request

5. Use of AI-Assisted Documentation Tools

To assist with clinical documentation, we may use secure AI-assisted medical note-taking software such as Heidi.

These tools may assist with drafting consultation notes based on clinical discussions. They do not replace the judgement of the treating clinician.

Where these systems are used:

information is handled within secure healthcare environments
only relevant clinical information is retained
all documentation is reviewed and finalised by the clinician

Patients are welcome to discuss any concerns regarding the use of these tools.

6. Disclosure of Personal Information

We may disclose personal information when necessary to:

your general practitioner
specialists or healthcare providers involved in your care
hospitals or diagnostic services
authorised representatives with your consent
secure software providers supporting clinic operations
government or regulatory authorities where required by law

We do not sell or trade personal information.

7. Overseas Data Storage

Some digital systems used in healthcare may store information on servers located outside Australia.

Where this occurs, reasonable steps are taken to ensure providers comply with privacy and security standards consistent with Australian privacy law.

8. Data Security

We take reasonable steps to protect your information from:

misuse
interference
loss
unauthorised access
modification or disclosure

Security measures include:

secure cloud-based medical software
encrypted data transmission
password protected systems
restricted staff access

9. Data Breaches

In the event of a data breach likely to cause serious harm, we will comply with the Notifiable Data Breaches Scheme under Australian privacy law.

Affected individuals and relevant authorities will be notified where required.

10. Storage and Retention of Records

Healthcare providers are legally required to retain medical records.

Generally:

Adult medical records must be retained for at least 7 years from the last consultation
Records for patients under 18 must be retained until age 25

Records may be securely destroyed after this period in accordance with legal requirements.

11. Access to Your Information

You may request access to your personal health information by contacting the clinic.

Requests may require identity verification and a reasonable administrative fee may apply.

Access may be limited in circumstances permitted by law.

12. Correction of Information

If you believe information held about you is inaccurate or incomplete, you may request that it be corrected.

We will take reasonable steps to update records where appropriate.

13. Consent

By providing personal and health information to our clinic, you consent to its collection, use and disclosure as outlined in this Privacy Policy.

You may withdraw consent in some circumstances, although this may limit the services we are able to provide.

14. Website Cookies

Our website may use cookies or analytics tools to improve functionality and user experience.

You can modify your browser settings to disable cookies.

External websites linked from our site are not governed by this Privacy Policy.

15. Privacy Complaints

If you have concerns about how your information has been handled, please contact us.

Email: josh@menshealthdownunder.com.au

If you are not satisfied with our response, you may contact the
Office of the Australian Information Commissioner.

16. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legislation or clinic practices.

The most current version will always be available on our website.

Privacy Policy

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MENS HEALTH DOWN UNDER